Channel Analytics

Volume, outcomes, contactability and cost across every channel

Interaction outcomes by channel

Channel mix

Contact-rate heatmap (hour × channel)

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voice

video

whatsapp

sms

email

portal

Red outline = interactions outside OJK contact window (08:00–20:00 WIB).

Channel scorecard

voice

0

Contact rate 0.0%

Rp 0/engaged

video

0

Contact rate 0.0%

Rp 0/engaged

whatsapp

0

Contact rate 0.0%

Rp 0/engaged

sms

0

Contact rate 0.0%

Rp 0/engaged

email

0

Contact rate 0.0%

Rp 0/engaged

portal

0

Contact rate 0.0%

Rp 0/engaged